Terms and conditions

This page (including the documents and pages it refers to) tells you the terms of use which you agree to when you use orr.gov.uk. If you have any questions about the following, please contact us.

Using our website

The Office of Rail Regulation website is maintained for your personal use and viewing. Access and use by you of this site constitutes acceptance by you of these Terms and Conditions that take effect from the date of first use.

We may alter these terms and conditions at any time.

Please remember that the information on these pages can only provide general guidance and should not be read as a substitute for the law.

ORR will always try to ensure that all material on these pages is accurate but we cannot guarantee that it will be free from error at all times.

Intellectual property

The names, images and logos identifying the Office of Rail Regulation, are proprietary marks of the Office of Rail Regulation. Copying our logos and/or any other third party logos accessed via this website is not permitted without prior approval from the relevant copyright owner.
Requests for permission to use our logo should be directed to us. Please contact us. Tell us how and why your wish to use our logo(s). Please include your contact details name, address, telephone number, fax number and email.

Crown Copyright

© Crown copyright, 2014.

The material featured on this website is subject to Crown copyright protection unless otherwise indicated. You may use and reuse the information featured on this website (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence.

We encourage users to establish hypertext links to this website.

Any enquiries regarding the use and re-use of this information resource should be sent to email: psi@nationalarchives.gsi.gov.uk

Third party content

The permission to reproduce Crown copyright material does not extend to any material on this website which is identified as being the copyright of a third party. Authorisation to reproduce such material would need to be obtained from the copyright holders concerned.

Hyperlinking to us at the Office of Rail Regulation

You do not have to ask permission to link directly to pages hosted on this site. We do not object to you linking directly to the information that is hosted on our site. However, we do not permit our pages to be loaded into frames on your site. The Office of Rail Regulation pages must load into the user's entire window.

Hyperlinking by us at the Office of Rail Regulation

It is our policy to obtain permission to link to other websites. We are not responsible for the content or reliability of the linked websites. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of linked pages.
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Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

Privacy statement

Site usage information

The Office of Rail regulation uses Google web analytics to measure and analyse information about the use of this website.

The analytics tool uses cookies to provide statistical information about visits to pages and other information relating to usage of this website including the IP address of visitors and data about your browser type and computer operating system. The information gathered does not contain any personal information about you.

The regulator's web team uses the information provided by Google analytics to make informed decisions about future website developments.

More about cookies

A cookie is a small file that contains a unique, anonymous number. It does not contain any personal information. A cookie is stored on your computer when you visit a website and is used to recognise any repeat visits that you make to that site. The cookie cannot be used to identify you on websites of third parties.

It is possible to configure your web browser to refuse cookies or to be informed if a cookie is set. Please refer to your web browser help files for instructions.

Find out more about cookies on our policy page.

Information charter

ORR handles information in accordance with Cabinet Office protective marking guidelines. Protective markings are labels applied to information to show: the correct level of protection the information has; the processes to be followed for handling that information; and the severity of impact should the information be lost or inappropriately transmitted.

ORR is bound by the principles of the Data Protection Act 1998. Personal data is protected within ORR according to Cabinet Office guidelines. If ORR receives a request for information which constitutes personal data, then the ORR would treat the request as a subject access request under the Data Protection Act 1998. Generally, the ORR is not obliged, under the Freedom of Information Act 2000 or the Data Protection Act 1998, to disclose any information which is personal data relating to another individual.

Under the Freedom of Information Act 2000, members of the public have the right to request access to information held by ORR. ORR believes that it is in the public interest to make information readily accessible and for it to be subject to public scrutiny.

If members of the public have any concerns about the handling of information at ORR, they should contact the customer correspondence team who can be contacted as follows:

Customer correspondence team
Office of Rail Regulation
One Kemble Street
London
WC2B 4AN

Telephone: 020 7282 2018 / 2037 / 3863 / 3951
Email: contact.cct@orr.gsi.gov.uk

Should you remain dissatisfied with our response, you may ask the director of corporate services to re-investigate the concerns you have raised.