Agreed amendments to contracts in 2024 (section 22)
30 April 2024
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Our decisions on amendments to contracts where Network Rail and the train operator were in agreement.
Rail
Passenger information licence conditions
30 April 2024
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Passenger train and station operators have information obligations in their licences.
Land disposal cases - condition 17 of Network Rail's licence
30 April 2024
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Condition 17 of Network Rail's network licence safeguards against the inappropriate disposal of land assets.
Current licence casework consultations
30 April 2024
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This page details proposals to grant licences or licence exemptions on which we are consulting.
Board meeting minutes
30 April 2024
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ORR's board meets around ten times a year (monthly except August and December).
On track for a green future: ORR’s environmental role
22 April 2024
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Today is Earth Day, an annual event to demonstrate support for environmental protection.
Network statements
19 April 2024
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A network statement is an annual publication that each major UK network operator must produce.
Complaints handling procedures
18 April 2024
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Information on complaints handling procedures for train and station operators.
Regulator calls on rail operators to improve complaints processes and redress provision for disabled passengers
18 April 2024
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The Office of Rail and Road’s report, published today, finds some disabled passengers have experienced accessibility difficulties with the rail complaints process. There is also a lack of awareness of how to seek redress for booked assistance failures.
Vacancies
15 April 2024
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View and apply for current vacancies at the Office of Rail and Road.