Market study into the supply of automatic ticket gates and ticket vending machines

We are carrying out a market study into automatic ticket gates (ATGs) and ticket vending machines (TVMs) to review how the markets are working and to ensure the market conditions facilitate competition and innovation.

We have published a summary of stakeholder responses to our update paper.

Summary of responses to update paper

5 November 2018

We invited submissions from stakeholders on the issues raised and the proposed remedies set out in the update paper. In total, we received six responses from train operating companies (purchasers of ATGs and TVMs), suppliers of ATGs and TVMs, and third party retailers. On 5 November 2018 we published a summary of those responses.

Update paper

13 September 2018

We have published the emerging findings in our market study. These include concerns that the market for ATGs is a near-monopoly with weak competition, with buyers of gates potentially paying too much. For TVMs, we expressed concerns about service quality and the availability of machines.

We are proposing to work with industry to improve competition, value and innovation in the supply chains for ATGs and TVMs in Great Britain.

Launch of market study

14 March 2018

We launched a market study into ATGs and TVMs. This study follows our work looking into the wider markets for ticketing equipment and systems.

In the course of this work, we identified concerns that high concentration and a lack of effective competition may be causing higher prices, reductions in quality, and stifling innovation of ATGs and TVMs.

Market study timetable

DateAction
14 March 2018 Launch of market study
4 April 2018 Deadline for responses to the statement of scope
13 September 2018 Publication of update paper
11 October 2018 Deadline for responses to update paper
14 March 2019 Statutory deadline

Contact

Ticketing.Supply@orr.gov.uk.