Consultation on ORR’s approach to assessing the quality of Network Rail’s stakeholder engagement in CP6

Date published: 27 November 2018
Closing date: 25 January 2019

This consultation seeks views on the scope of our annual assessments of the quality of Network Rail's stakeholder engagement, and on our proposed approach to carrying them out.

In CP6, we want the routes/SO to engage with their stakeholders in a way that improves delivery for passengers and freight end users, and enhances value for money. To support improvements in this area, we will carry out annual assessments of the quality of the routes’/SO’s stakeholder engagement.

We expect our assessments to provide a reputational incentive for the routes/SO to maintain and improve the quality of their engagement, and to highlight and promote the adoption of good practice across Network Rail.

We are seeking stakeholders’ views on what the scope of our annual assessments of stakeholder engagement should be. We also present an outline of our proposed approach to assessing the quality of the routes’/SO’s stakeholder engagement in CP6, and would welcome comments on this.

Responding to this consultation

Please provide your response by 25 January 2019, by email to

Publishing your response

We plan to publish all responses to this consultation on our website. This may include your personal data such as your name and job title.

Should you wish any information that you provide, including personal data, to be treated as confidential, please be aware that this may be subject to publication, or release to other parties or to disclosure, in accordance with the access to information regimes. These regimes are primarily the Freedom of Information Act 2000 (FOIA), the General Data Protection Regulation (GDPR,) the Data Protection Act 2018 (DPA) and the Environmental Information Regulations 2004.

Under the FOIA, there is a statutory code of practice with which public authorities must comply and which deals, amongst other things, with obligations of confidence. In view of this, if you are seeking confidentiality for information you are providing, please explain why. If we receive a request for disclosure of the information, we will take full account of your explanation, but we cannot give an assurance that confidentiality can be maintained in all circumstances. An automatic confidentiality disclaimer generated by your IT system will not, of itself, be regarded as binding on ORR.

If you are seeking to make a response in confidence, we would also be grateful if you would annex any confidential information, or provide a non-confidential summary, so that we can publish the non-confidential aspects of your response.

Any personal data you provide to us will be used for the purposes of this consultation and will be handled in accordance with our privacy notice which sets out how we comply with the General Data Protection Regulation and Data Protection Act 2018.


In responding to this consultation you consent to us:

  • handling your personal data for the purposes of this consultation;
  • publishing your response on our website (unless you have indicated to us that you wish for your response to be treated as confidential as set out above.)

Your consent to either of the above can be withdrawn at any time. Further information about how we handle your personal data and your rights is set out in our privacy notice.

Format of responses

So that we are able to apply web standards to content on our website, we would prefer that you email us your response either in Microsoft Word format or OpenDocument Text (.odt) format.

If you do send us a PDF document, please:

  • create it from the electronic Word file (preferably using Adobe Acrobat), as opposed to an image scan, where possible; and
  • ensure that the PDF's security method is set to no security in the document properties.

Consultation document

Further information