Information for the public
In this section you will find information for railway passengers such as train fares, train station car park charges; safety-related issues such as station platform gaps and crowding on trains; service disruption; and information about your train journey.
As the regulator of Britain's railways we are here to improve the safety, value and performance of railways, today and in the future.
Rail compensation super-complaint
Our response report published on 18 March 2016 to the Which? super-complaint, recommends a package of measures to deliver results for consumers.Find out more
Compensation for delays
If you are delayed in reaching your final destination then you may be entitled to compensation, depending on the length of the delay and the train company you are travelling with.Our summary document includes more information
Information to help you understand the differences between rail tickets, why these might be important to you, and some other hints and tips.
We are not the regulator for passenger fares and we have no role in relation to penalty fares. Find out who is and who to contact.
All licensed train and station operators are required to establish and comply with a Disabled People’s Protection Policy (DPPP).
Guidance on making a complaint about your railway ticket or travelling experience.
Information about who to contact if your train service is disrupted and the different types of train service disruption.
Train and station operators must give passengers the information they need to plan and make their journey with a reasonable degree of certainty.
Information about trains with doors operated by drivers, station platform gaps and crowding on trains.
Information about train operators as well as details of network enhancement projects by region.
On 21 December 2015 Which? submitted a super-complaint to us raising concerns that most delayed rail passengers are not aware of, nor apply for, the compensation to which they are entitled.