Information for the public

In this section you will find information for railway passengers such as train fares, train station car park charges; safety-related issues such as station platform gaps and crowding on trains; service disruption; and information about your train journey.

As the regulator of Britain's railways we are here to improve the safety, value and performance of railways, today and in the future.

Travel assistance

Disabled people can require assistance when travelling by train. The assistance offered by different operators may vary, however, they all must offer a minimum level of service.

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Rail compensation super-complaint

Our response report to the Which? super-complaint recommends a package of measures to deliver results for consumers.

Find out more

Buying a train ticket

Information to help you understand the differences between rail tickets and why these might be important to you.


Fares and penalty fares

We not the regulator for fares and have no role in relation to penalty fares. If you have concerns about the cost of your ticket, first contact the train operator.

Passengers with disabilities

Licensed train and station operators are required to have a Disabled People's Protection Policy (DPPP), which sets out how they will protect the interests of disabled users of their trains and stations.

Helping you with your enquiry

Guidance on making a complaint about your railway ticket or travelling experience.


Service disruption

Information about who to contact if your train service is disrupted and the different types of train service disruption.

Train journey information

Train and station operators must give passengers the information they need to plan and make their journey with a reasonable degree of certainty.

Safety

information about trains with doors operated by drivers, station platform gaps and crowding on trains. It explains our position and details how to report complaints.

Station car park charges

Prices at station car parks are not regulated. The decision to charge for car parking at a station is a commercial decision for the station operator, as it is for any other commercial car parking provider.

High speed rail (HS2)

High speed rail (HS2) is a project run by the Department for Transport (DfT).



What's going on in my area

Information about train operators and their performance, taken from ORR's data portal, as well as details of network enhancement projects.

Rail compensation super-complaint

Our response report to the Which? super-complaint recommends a package of measures to deliver results for consumers.