Info for passengers
In this section you will find information for railway passengers such as train fares, train station car park charges; safety-related issues such as station platform gaps and crowding on trains; service disruption; and information about your train journey.
As the independent regulator of Britain's railways we are here to ensure our railways operate safely and provide value for money for passengers and taxpayers.
Rail passenger compensation and refund rights
The main findings of our research to understand passengers' awareness of their compensation and refund rights.Read our rail passenger compensation and refund rights report