Info for passengers

In this section you will find information for railway passengers such as train fares, train station car park charges; safety-related issues such as station platform gaps and crowding on trains; service disruption; and information about your train journey.

As the independent regulator of Britain's railways we are here to ensure our railways operate safely and provide value for money for passengers and taxpayers.

Rail passenger compensation and refund rights

The main findings of our research to understand passengers' awareness of their compensation and refund rights.

Read our rail passenger compensation and refund rights report

Rail passenger experience report

A summary of the passengers' experience of planning journeys, choosing rail, buying tickets and using the railway.

Read our rail passenger experience report

Fares

We are not the regulator for passenger fares and we have no role in relation to penalty fares. Find out who is and who to contact.

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Station car park charges

The decision to charge for car parking at a station and, if so, at what level is a commercial decision for the station operator.

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Safety

Information about station platform gaps and on-train crowding, detailing how to report complaints and our safety policy position.

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Service disruption

Information about who to contact in case of disruption to your train service due to adverse weather or engineering works.

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Train journey information

Who you should contact if you have a complaint about the passenger information given during your train journey.

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Passengers with disabilities

All licensed train and station operators are required to establish and comply with a Disabled Person’s Protection Policy (DPPP).

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High speed rail (HS2)

High speed rail (HS2) is a project run by the Department for Transport (DfT).

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