Complaints about Network Rail

Network Rail is responsible for the stewardship of the railway network and this includes:

  • line-side maintenance including vegetation and fencing
  • track quality
  • environmental issues such as noise and vibration, pollution and graffiti
  • railway structures such as bridges, station buildings, overhead lines, tunnels and signalling
  • network maintenance, particularly engineering work and speed restrictions
  • property issues including changes to use of railway land

If you have a complaint or enquiry about Network Rail

Your should contact Network Rail's national customer helpline (08457 114 141). Alternatively you can contact them through the Network Rail website.