Contact us

There are a number of ways you can get in touch – please choose from one of the following options.

Complaints and general enquiries

For general enquiries or complaints get in touch with the customer correspondence team using our contact form.

Make a complaint or general enquiry
What's your query?

Alternatively call us on the following telephone numbers:

020 7282 2018,
020 7282 3925
020 7282 3951
020 7282 3857

Fax: 020 7282 2043

Reporting serious railway incidents

The numbers below are for the reporting of serious railway incidents. Only call these numbers if you are a dutyholder, the Police or other organisation seeking to report a major railway incident under the RIDDOR Regulations.

Monday to Friday, from 09:00 to 17:30 hrs - Telephone: 020 7282 3910

Outside these hours, weekends and public holidays please call the Department for Transport (DfT) Duty Officer on: 020 7944 5445.

For all other enquiries about RIDDOR reporting please email:

Read more about how to report incidents.

Media relations

The media relations team is available to help journalists writing for the national, regional, trade and specialist media, and as the first point of contact for all breaking news and major developments, including interview requests, statistics and diary information.

Monday-Friday 9am to 5:30pm: 020 7282 2094

Emergency media calls (out-of-hours): 020 7282 3882.

Media relations team:

Planning applications

Planning applications - for information on how to consult ORR on local planning, please read our guidance.

If you have any further queries, please contact our customer correspondence team.

Web team

For queries about the website and to report issues such as broken links or problems with accessibility please email: