Rail operators

When assessing first aid requirements at railway stations it is good practice to consider passengers' needs as well as those of employees.

Step 6 of the approach to assurance.

The Risk Management Maturity Model (RM3) provides a useful mechanism to understand the capability of the organisation to sustain (or improve) high levels of effective control ie to understand why an organisation is performing as it is. Information captured from the audits can be used to help inform the RM3 evaluation.

This stage tests the assumptions made in relation to the controls and their level of effectiveness, and also implements the monitoring arrangements determined in stage 3.

Once the risk profile has been established (the bow ties) it becomes possible to establish the vulnerability of the organisation to the identified hazards and the criticality of the controls.

Assurance that the health risks are being effectively and efficiently managed can only be achieved if there is a full understanding of the health risk profile of the organisation, proportionate to the significance of the risks

This is the foundation of the assurance framework and will ensure that any risk analysis will build on a sound legal basis.

Taking care of the health of employees is important. It is a legal requirement, but is also a foundation of a sustainable, motivated workforce.

This guidance is aimed at assurance practitioners, such as those who have responsibility for ensuring that health is effectively managed in the organisation, as well as ORR inspectors.

We carried out an investigation into severe disruption on 27 and 28 of December 2014 to passengers travelling into or out of King's Cross and Paddington stations. Over the two days we estimate that more than 115,000 passengers were affected in some way by this disruption.