2019 press releases and statements

All press releases and statements from January to December 2019 are shown below. Other press releases and statements are available under their relevant year.

Date: Subject:
  • ORR urges sweeping reforms on accessibility and compensation

    Press releases & statements

    • Assisted travel reforms include improving the reliability of assistance for passengers, a shorter notice period for booking assistance and redress when things go wrong.
    • ORR recommends that train operators are required to tell passengers of their right to compensation during a journey and settle claims in 20 days.
  • ORR warns industry to refocus efforts on safety

    Press releases & statements

    The Office of Rail and Road (ORR) has today published its Annual Report on Health and Safety which stresses that Britain’s railway remains one of the safest railways in Europe for passengers, but warns that the rate of improvement has shown signs of slowing.

  • ORR enforcement action prompts Network Rail Performance Action Plan

    Press releases & statements

    The Office of Rail and Road (ORR) has today approved the action Network Rail must take to improve train performance for passengers and freight users both immediately and in the longer term.

  • ORR introduces new approach to holding Network Rail to account

    Press releases & statements

    The Office of Rail and Road (ORR) is introducing a new regulatory policy for holding Network Rail to account, improving benefit to passengers and other railway users.

  • Rail industry comes together to support Samaritans

    Press releases & statements

    The rail industry has today announced the five-year Million Hour Challenge, which aims to encourage staff to donate their time, energy and skill to help the Samaritans in their work supporting people in emotional crisis.