How can we make the rail ticket market more innovative and stimulate competition to benefit passengers?
3 July 2015
At the Office of Rail and Road (ORR), we've been conducting a review of the rules and regulations governing the way tickets are sold, what tickets are sold and the format tickets are provided in (eg orange credit card-sized paper ticket or smart
card). We want to know whether these regulations are getting in the way of passengers benefitting from better service and more innovation. Last week, ORR published its emerging findings and proposed remedies for consultation and comment from all stakeholders.