This section includes information about trains with doors operated by drivers, station platform gaps and crowding. It explains our position and details how to report complaints.
Safety relating to the interface between the platform and train and the safe dispatch of trains (known as Driver Controlled Operation - DCO) are areas of interest for the Office of Rail and Road (ORR) and the industry.
The distance between the platform edge and train coaches varies at stations around the railway network. If the gap is too big it can be a risk to passengers getting on and off trains.
Complaints about crowding on trains should first be addressed to the train operating company concerned.