Accountability of Network Rail
We will hold Network rail to account for management of the network by enforcing compliance with its licences. This requires Network Rail amongst other things to satisfy the reasonable requirements of its customers and funders to the greatest extent reasonably practicable.
These requirements include the outputs of specified is a periodic review (disaggregated for Scotland), firm commitments made in Network Rail's delivery plan and effective communication with customers and funders about delivery of those commitments.
Network Rail is also directly accountable to the customers through the contractual framework. Where contracts are in place we expect contractual remedies to be explored where possible within a reasonable time frame before seeking remedy through the licence.