Serious incidents requiring notification by telephone

This page contains a list of fatalities, serious injuries and serious dangerous occurrences that need to be notified to us by telephone. Serious incidents requiring notification by telephone

  • Any accident (derailment, collision, fire etc.) to a passenger train, tram or guided transport system where fatalities or serious injuries occur to passengers, rail employees, other members of the public.
  • Any serious accident to a train, tram or guided transport system (e.g. high speed derailment or head-on collision) even if there are no casualties.
  • Any accident involving the release or combustion of dangerous goods from a train which necessitates the evacuation of railway personnel or the general public from the area affected.
  • Any dangerous occurrence (see Chapter 5) involving a freight train carrying radioactive materials.
  • Any collision between a train and a road vehicle at a level crossing whether or not there have been any injuries.
  • Any pedestrian fatality at any type of level crossing.
  • Any fatal accident or serious injury (life threatening) to a rail employee on duty.
  • Any incident in which a passenger or their clothing or baggage is caught in the doors of a departing train in a manner likely to kill or injure that person. These incidents are required to be reported under RIDDOR only if:

    ☑ There is a failure of the doors; or
    ☑ A passenger is taken to hospital for treatment in respect of a work-related injury.

    However, ORR requests all such incidents to be notified by telephone. These incidents are precursors to more serious incidents and platform-train interface incidents account for the largest proportion of passenger fatality risk. ORR has prioritised this area of risk for some years and the intelligence we receive plays an important part in developing our strategy for regulating health and safety risks.
  • Any child (age under 18 years) trespasser fatally or seriously injured on the railway.
  • Any fatality or life threatening injury to a passenger.
  • The overturning or collapse of any crane, collapse of a high scaffold, collapse of a bridge or tunnel, failure of a structure which occurs on, or blocks, a railway.
  • Any incident of a runaway involving a train, wagon, engineers' trolley or on-track machinery.
  • Any incident which results or could have resulted in the release of a biological agent likely to cause severe human infection or illness (for example Legionella).
  • Any reportable injury or dangerous occurrence not mentioned above which receives or is likely to receive media attention.