We work to ensure that the rail market is competitive and fair – for passengers, freight customers, railway operators and taxpayers.

We have powers under both consumer and competition law with regard to the railways. Consumer law aims to ensure that businesses are fair and open in their dealings with consumers. Competition law outlaws any agreements, business practices or actions which have a damaging effect on competition in the UK.

Competition issues

How to complain under competition law and details of cases that we have investigated.

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Market studies

How we fulfil our responsibilities to keep rail markets under review and to take appropriate measures where markets are not working to the benefit of users or funders.

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