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Busiest stations in Britain
The figures below include people entering, exiting and changing trains (interchanges) at each station in Britain. A firm called Steer Davies Gleave collects these on behalf of ORR. As Britain does not have a fully gated rail network, a complete recording of passenger flows through stations is not possible, so some estimations are made to reach the final figures.
How many people use the railway
Below you can find the number of passenger journeys made in Britain by train operator, quarter by quarter. Quarters follow the financial year, so for example, Q1 would start with April 1 and end with June 30.
We calculate passenger journeys based on travel from an origin station to a destination station. When a train journey includes one or more changes of train, a journey is generated for each train used.
Detailed figures on passenger journeys can be downloaded from our data portal. Overviews of the figures for the latest quarter are available on our statistical releases page. Older releases can be found in the archive of statistical releases.
How many trains arrive on time
In the graph below, you can find data on how punctual trains are and how reliable they have been, quarter by quarter. Quarters follow the financial year, so for example, Q1 would start with April 1 and end with June 30.
PPM stands for Public Performance Measure (PPM), we use it to measure punctuality. It is the proportion of trains that arrive at their final destination within five minutes of their timetabled arrival (or 10 minutes for long distance operators).
CaSL stands for cancellations and significant lateness, it measures reliability. It is the percentage of trains that have been cancelled or that arrived at destination with more than 30 minutes' delay.
MAA stands for "Moving Annual Average" and it is the average value calculated over the previous 12 months. For example, the MAA in Q1 2017-18 would be the average of all quarters from Q2 2016-17.
Detailed figures on PPM and CaSL can be downloaded from our data portal. Overviews of the passenger rail performance figures for the latest quarter are available on our statistical releases page . Older releases can be found in the archive of statistical releases.
Passenger, workforce and public safety
Below are the figures of how many injuries occurred on the railways in Britain in the last year. We publish these figures annually by person type (passengers, public and workforce) and by type of injury, including fatalities.
Public injuries include injuries suffered by people that are neither a passenger or working on the railways. This category includes people who trespass for whichever reason.
Detailed figures on injuries can be downloaded from our data portal. The latest overview of rail safety figures can be found on our statistical releases page. Older releases can be found in the archive of statistical releases.