Contact rail statistics

If you have any questions, comments or suggestions, please contact the rail statistics team at

When you make a request for information to the team

  • please be specific about the material you need
  • if the information is within a range of dates or a specific timescale please include this in your request.

We will aim to respond to your request within 10 working days of ORR being clear of your requirements

Requests for more information

Please note that if you are currently undertaking academic research that includes the use of National Rail Trends data and have specific requirements that cannot be met by existing data available then please contact the following:

If your enquiry is about:

  • passenger journeys, kilometres and revenue, please contact the train operating companies directly. Otherwise, email;
  • public performance measure, freight moved or infrastructure please visit the Network Rail website;
  • capacity statistics, average age of rolling stock, Government support to the rail industry or payments and penalties to operators please email;
  • freight lifted, please contact the freight operators directly; and
  • the National Passenger Survey, please e-mail
Last updated - 3 February 2015