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Fares and ticketing - information and complexity PDF, 1,344 Kb
Report on the problems passengers have with the information that is provided to them in relation to fares and tickets, such as the restrictions that apply, and to understand how this impacts on their behaviour and perceptions of the fares and ticketing system.
Rail organisations, especially those carrying out safety critical work, should regularly measure the effectiveness of their fatigue prevention and control measures.
Our final determination sets out our overall package of decisions for the periodic review 2013 (PR13).
Final document regarding disruption to rail passengers caused by overrunning engineering works on 27 and 28 December 2014.