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This document sets out our decision in relation to Heathrow Airport Limited’s ability to levy a charge to recover the historical costs of constructing the Heathrow Spur itself, and establishes a charging framework for the Spur.
This statement is intended to give clarity to operators on the approach we intend to take to our role and the process for implementing complaints handling procedures.
consumer; access-and-licensing; all
The approach we will take in exercising our consumer law enforcement role with regard to services relating to the railways.
This report compares for the first time the expenditure of the 19 franchised Train Operating Companies (TOCs), detailing how their costs and revenues have changed over time, how costs vary across franchises, and an examination of the drivers of costs.