Network Rail Monitor

Welcome to the home page of the Network Rail Monitor. This document is part of how we hold Network Rail to account.

The Monitor sets out in plain English how we think Network Rail is doing in delivering its obligations to its customers and funders, and highlights any areas of concern.

Network Rail Monitor key statistics publication dates are also available.

The latest Monitor is for Q3 2013-14:

A summary of what is in the downloadable PDF of the Network Rail Monitor follows below. 

Overview

Passenger train performance

Performance, particularly in the London and South East (LSE) sector was severely impacted by the weather and the company cannot now meet the targets for Public Performance Measure (PPM) and Cancellations and Significant Lateness (CaSL) for that sector. At the end of the third quarter (Q3) punctuality as measured by PPM MAA varied between 1.2 percentage points (pp) behind the target for regional services and 5.3pp behind the target for long distance services. Nationally, some 222,700 services missed their PPM target during this quarter. Network Rail cannot now achieve its target for long distance services at the end of the current five-year control period (CP4).

Passenger Focus' autumn report of the National Rail Passengers' Survey shows that the percentage of passengers satisfied with their journey overall was 83%. This is down compared to autumn 2012 (when 85% of passengers questioned said they were satisfied). As CP4 draws to a close we will be looking to the company's quarterly reports on performance in all sectors for evidence that it is doing everything reasonably practicable to close the performance gap.

As CP4 draws to a close we will be looking to the company's quarterly reports on performance in all sectors for evidence that it is doing everything reasonably practicable to close the performance gap.

Freight train performance

At the end of period 10 (4 January 2014) delays to freight trains were well behind target. We will be engaging with Network Rail and the freight operating companies to understand the causes of this.

Developing the network

Network Rail remains on course to deliver the programme of enhancements agreed for CP4. 2013 saw the biggest programme of Christmas and New Year works undertaken during the control period and despite the challenging weather conditions, all the key milestones were met. This has given us greater assurance about Network Rail's ability to deliver the enhancements programme in CP5. We are however continuing to monitor delivery of the Great Western electrification programme which does appear to be at risk.

Last updated - 10 April 2014