ORR’s blog

Our thoughts and insights into the work that we are doing across the railway industry as a joint economic and safety regulator and as highways monitor.

The rail regulator's blog

  • Why the rail industry should see passenger complaints as a good thing

    ORR’s blog

    Stephanie Tobyn

    At the Office of Road and Rail (ORR), we've been reviewing how train and station operators handle passenger complaints. Passengers should be at the heart of the railway, and central to this, they now play an increasingly important role in the operation of the railway; both by contributing to a growing share of its running costs but also providing valuable feedback to ensure services better meet their needs.

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  • Why we are celebrating world statistics day

    ORR’s blog

    Lyndsey MelbourneToday we are celebrating World Statistics Day, a global event supported by the United Nations to recognise the importance of statistics in shaping our societies. Statistics are valuable in highlighting trends, and in many cases causes of these trends, in almost all aspects of our lives – from world market movements to tracking social change and progress.

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  • 175 years making Britain’s railways safer

    ORR’s blog

    18 August 2015

    Britain's railways are among the safest in Europe, but 175 years ago it was a different story. In the first decades of the nineteenth century, our pioneering railway system was unregulated, uncoordinated and to be honest, downright dangerous.

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  • Information given to passengers during train delays is improving but we need more transparency from the rail industry

    ORR’s blog

    7 August 2015

    Stephanie TobynStephanie Tobyn, ORR's consumer deputy director, on what we are doing to empower passengers with right information during disruptions.

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  • How can we make the rail ticket market more innovative and stimulate competition to benefit passengers?

    ORR’s blog

    3 July 2015

    John LarkinsonAt the Office of Rail and Road (ORR), we've been conducting a review of the rules and regulations governing the way tickets are sold, what tickets are sold and the format tickets are provided in (eg orange credit card-sized paper ticket or smart card). We want to know whether these regulations are getting in the way of passengers benefitting from better service and more innovation. Last week, ORR published its emerging findings and proposed remedies for consultation and comment from all stakeholders.

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