ORR’s blog

Our thoughts on the work that we are doing on economic, safety and roads regulation.

The rail regulator's blog

  • ORR acts to help rail passengers get compensation for train delays

    ORR’s blog

    The Office of Rail and Road (ORR) has looked at how train operators tell their passengers about compensation schemes, and how easy it is for passengers to claim compensation payments for train delays.  We met with all train operators and reviewed their claims processes, websites and social media content.

    Read more
  • Super-complaint update

    ORR’s blog

    ORR’s Deputy Director for Consumers, Stephanie Tobyn, is leading ORR’s response to Which?’s super-complaint on rail passenger compensation and gives an update.

    Read more
  • Benchmarking Highways England

    ORR’s blog

    We are coming to the end of the first year for the Office of Rail and Road (ORR) as the Highways Monitor and for Highways England in its role as steward of the English Strategic Road Network (SRN). In that time, ORR’s Highways team has built up a good feel for how Highways England is performing against the obligations and targets in the Road Investment Strategy.

    Read more
  • ORR business case 2015/16: On track?

    ORR’s blog

    As we end 2015, Chief Executive Richard Price reports on the Office of Rail and Road's (ORR) progress since April.

    Read more
  • Six month review of Highways England’s performance

    ORR’s blog

    Peter Antolik, ORR Highways director, reflects on our report on Highways England’s first six months.

    Read more