Freight customers are those with a direct interest in rail freight, including purchasers of services and their representative bodies, but not the operators of the trains.
ORR's ambitions for the freight sector are grounded in our strategic objectives:
- 'support a better service for customers' – use our powers to hold the industry to account for performance and standards of service across the railway network,
- 'secure value for money from the railway, for users and funders' – strengthen incentives for the increased use of railway capacity, and more cost-effective investment in the network,
- 'promote an increasingly dynamic and commercially sustainable sector' – support sustainable economic growth by promoting innovation and efficient long-term investment across the rail industry through the appropriate development of effective markets and regulatory intervention,
Freight customer track access contracts
Freight customer access contracts are also known as 3rd party freight access contracts. DOC, 1,227 Kb
- These are model track access contracts between Network Rail and freight customers which are approved by ORR. They enable freight customers to hold their own track access rights, and provide flexibility for freight customers who wish to choose and easily change a freight operating company to haul their traffic.
- On 6 November 2014 ORR presented at an event hosted by Network Rail and the Rail Freight Group. This seminar was an open forum to discuss how freight customers can hold track access rights and the benefits of such an approach. PDF, 200 Kb
- Our criteria and procedures for the approval of track access contracts here PDF, 1,500 Kb
Freight customer event
We held our annual freight customer event on 21 November 2018.
We held a freight customer event on 2 October 2017.
We held our second annual freight customer event on Friday 20 November 2015.
We held our freight customer event in October 2014, which was attended by a broad range of freight customers.
Freight customer panel
The freight customer panel will help to ensure that our policies and regulatory decisions take into account the commercial environment that freight customers work within. The freight customer panel is part of our wider commitment to engage directly with freight customers.
- Freight customer panel summary 5 - themes and issues
This note summaries the main themes and issues that were discussed at the 22 February 2018 meeting of the Freight Customer Panel
- Freight customer panel summary 4 - themes and issues PDF, 268 Kb
This note summaries the main themes and issues that were discussed at the fourth meeting of the Freight Customer Panel, 3 May 2017
- Freight customer panel summary 3 - themes and issues PDF, 76 Kb
This note summaries the main themes and issues that were discussed at the third meeting of the Freight Customer Panel, 19 May 2016
- Freight customer panel summary 2 - themes and issues PDF, 157 Kb
This note summaries the main themes and issues that were discussed at the second meeting of the Freight Customer Panel, 13 July 2015.
- Freight customer panel summary 1 - themes and issues PDF, 146 Kb
This note summaries the main themes and issues that were discussed at the first meeting of the Freight Customer Panel, 4 March 2015.
- Terms of reference for the freight customer panel PDF, 36 Kb
Freight panel members
Alex is Head of Global Policy at the Freight Transport Association.
David Turner is the Director of Rail at WH Malcolm Limited, formerly of P&O Nedlloyd and Roadways Container Logistics. He has twelve years' experience in terminal operations including regulatory access and intermodal logistics.
Maggie Simpson is Executive Director at the Rail Freight Group, the representative body for rail freight in the UK. As a member led trade association, Rail Freight Group's aim is to increase the volume of goods moved by rail, by ensuring that the policy environment for railways supports freight, and by helping member companies to increase their rail freight businesses.
Martin Woor joined the Port of Felixstowe in 1989 as a graduate trainee and has worked in numerous areas of the port business to include container, roro, warehousing and general cargo activities. His current role within Hutchison Ports (UK) which encompasses the ports of Felixstowe, London Thamesport and Harwich International, is to promote and develop HPUK rail activity. In particular, Martin manages external relationships within the intermodal rail industry and manages the commercial relationship with the Freight Operating Companies.
Paul Garnham is the General Manager Intermodal at Mediterranean Shipping Company UK (MSCUK) and has responsibility for their road and rail product, which consists of over 500 contract trucks and four contract trains performing in excess of 1200 loads per day.
Robert Brook is Managing Director of VTG Rail UK, the UK's largest private full service freight wagon lessor with 2,000 wagons, managing a team of 15 covering Sales, Operations, Engineering, Commercial and Finance. VTG's wagons cover the majority of railfreight segments: Coal & Biomass, Cement, Sand & Aggregates, Petroleum products, Containerised goods, Steel Coils, Infrastructure, Scrap metal. Their customers include the FOCs and most of the key railfreight users. Robert is also a member of the Management Committee of VTG's European Wagon Hire Division, which has 80,000 wagons.
Simon Blake is the General Manager of Rail for Aggregate Industries, a major construction materials supplier. His duties include providing safe, reliable, and cost effective rail services from a number of rail served aggregate sources (primarily located in the East Midlands) to permanent aggregate receiving depots for the supply of asphalt, concrete and aggregate products and to establish further temporary / project based rail solutions for Aggregate Industries. Simon is involved with all Aggregate Industries rail related activities from track work to shunt engines, estates management to accounts and Parish Council to ORR.